Shipping policy

SHIPPING POLICY

Last updated: March 01, 2026

At Optimax, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below.

Store Information

Store Name: Optimax

Website: www.optimaxonline.store

Store Location: 1572 Bagwell Avenue, Hixson, Tennessee 37343, United States

Contact Email: optimaxstoreusa@gmail.com

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays)
  • Once your order is processed, you will receive a confirmation email with tracking information

Shipping Locations

  • We currently ship to the United States and United Kingdom
  • We do not ship to P.O. Boxes, APO, or FPO addresses at this time

Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • United States:
    • Standard Shipping: 5–10 business days
    • Expedited Shipping (if available): 3–5 business days
  • United Kingdom:
    • International Shipping: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or other unforeseen factors.

Shipping Carriers

We use reliable third-party carriers such as USPS, UPS, FedEx, and international courier services to ensure safe delivery of your order.

Tracking Information

Once your order has shipped, tracking details will be sent to your email. Please allow up to 24 hours for tracking information to update.

Customs & Duties (International Orders)

For orders shipped to the United Kingdom, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.

Delayed or Lost Shipments

  • Optimax is not responsible for shipping delays caused by carriers, customs, or circumstances beyond our control
  • If your order appears lost or delayed, please contact us at optimaxstoreusa@gmail.com, and we will assist you

Incorrect Address

Please ensure your shipping address is correct at checkout. Optimax is not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged package and product
  • We will work with you to resolve the issue as quickly as possible

Contact Us

If you have any questions about our Shipping Policy, please contact us:

📧 Email: optimaxstoreusa@gmail.com 🌐 Website: www.optimaxonline.store 📍 Location: 1572 Bagwell Avenue, Hixson, Tennessee 37343, United States