Refund policy
RETURN & REFUND POLICY
Last updated: March 01, 2026
At Optimax, we value our customers and strive to provide high-quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Store Information
Store Name: Optimax
Website: www.optimaxonline.store
Store Location: 1572 Bagwell Avenue, Hixson, Tennessee 37343, United States
Contact Email: optimaxstoreusa@gmail.com
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Final sale or clearance items
- Items damaged due to misuse or normal wear and tear
Refunds
Once your return is received and inspected:
- You will be notified via email about the status of your refund
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
Note: Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at optimaxstoreusa@gmail.com with your order number and clear photos of the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
- Optimax is not responsible for lost or delayed return shipments
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
📧 Email: optimaxstoreusa@gmail.com 🌐 Website: www.optimaxonline.store 📍 Location: 1572 Bagwell Avenue, Hixson, Tennessee 37343, United States